Terms of service

1. These terms

These terms govern your use of this website and every order placed through it. By using the site or placing an order, you accept them. We may change them; the version in force is the one published when you order, and changes do not apply to orders already accepted.

You must be at least 18, or have a parent or guardian's consent, to order.

2. Products and descriptions

We describe our products as accurately as we can. Photographs are illustrative - colours vary between screens, and small variations in shade, print or finish between batches are normal and are not a defect. Where a description contains an obvious error we may correct it, and we will contact you first if it affected an order you have already placed.

3. Orders and when the contract is formed

Placing an order is an offer to buy. Our confirmation email acknowledges that we received it; it does not accept it.

The contract is formed when we dispatch the goods, and covers the goods actually dispatched. Until then we may decline or cancel an order in whole or in part and refund you in full - for example where a product or size is unavailable, where there has been a pricing or description error, where we cannot deliver to the address, or where an order appears fraudulent.

4. Prices and discounts

Prices are in euros and include VAT where it applies. Delivery is free on every order, so no delivery charge is added at checkout.

Multi-buy discounts (for example buy 2, save 10%; buy 3 or more, save 20%) are applied automatically in the cart and cannot be combined with other offers unless we say so.

If a product is priced incorrectly and the correct price is higher, we will contact you before dispatch and you may confirm at the correct price or cancel for a full refund. We are not obliged to supply goods at a manifestly incorrect price.

5. Payment

Payment is taken at checkout through our payment providers. We do not receive or store your full card details. Goods are dispatched once payment has cleared.

6. Delivery, risk and title

Delivery is governed by our Shipping policy, which forms part of these terms. Delivery estimates are estimates and not contractual dates. Risk passes to you on delivery; title passes once we have received payment in full.

7. Returns and your consumer rights

Your right to change your mind within 14 days and how returns work are set out in our Refund policy, which forms part of these terms.

Returns are arranged by email. We do not publish a return address. To return anything, email us with your order number; we reply with a return reference and the postal address to send it to. Goods sent back without that reference, or to an address we did not give you, cannot be matched to your order and may be refused or returned to you.

Goods sold to consumers carry the statutory guarantee of conformity of two years from delivery. Nothing in these terms limits or excludes that guarantee, or any other consumer right that cannot be excluded by agreement.

8. Intended use and pet safety

Our costumes are novelty dress-up items for photos and short periods of play. They are not toys, and they are not designed for unsupervised or prolonged wear.

• Always supervise your pet while it wears a costume, and take it off before leaving your pet alone.
• Check the fit before use: the costume must not restrict breathing, sight, hearing, movement or toileting. If your pet shows signs of stress or discomfort, remove it straight away.
• Keep your pet away from heat and open flames while in costume, and do not use it in hot weather.
• Remove the costume if your pet starts chewing it. Detached small parts can be a choking hazard; check the costume for damage before each use.
• Keep packaging away from children and pets.

9. Using this website

You may not use this site unlawfully, interfere with its operation or security, copy or scrape it systematically, place automated or fraudulent orders, or submit anything unlawful, abusive or infringing. We may suspend access where we reasonably believe this is happening.

10. Intellectual property

The site and its contents - text, photography, video, graphics, layout and the Petricks name and marks - belong to us or are used with permission. You may view and print material for personal use. You may not reproduce, republish or use it commercially without our written permission.

Where you submit content to the site, you confirm it is yours to submit and lawful, and you grant us a non-exclusive, royalty-free licence to use it in connection with our business. We may remove content at our discretion, and we do not publish reviews or testimonials that are not genuine.

11. Third-party links and site availability

The site may link to sites we do not control, and we are not responsible for their content or practices. We aim to keep the site available but do not guarantee it will be uninterrupted or error-free, and we may suspend or restrict it for operational reasons.

12. Limitation of liability

Nothing here excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for defective products under applicable product liability law, or for anything else that cannot lawfully be excluded - including your statutory rights as a consumer.

Subject to that, and so far as the law permits: we are not liable for loss of profit, business or data, or for indirect or consequential loss; we are not liable for loss arising from a product not being used as intended or instructed; and our total liability in connection with any order is limited to the amount you paid for it.

13. Events outside our control

We are not liable for delay or failure caused by events beyond our reasonable control, including carrier failure, customs delay, extreme weather, industrial action or the failure of public networks. If such an event continues for a prolonged period, either of us may cancel the affected order and we will refund you in full.

14. General

If any provision of these terms is unenforceable, the rest remain in force, and our failure to enforce a provision is not a waiver of it. These terms and the policies referred to in them are the entire agreement between us regarding your order. You may not transfer your rights under them without our written consent.

We handle personal data in accordance with our Privacy Policy.

15. Law and disputes

These terms are governed by the law of the Czech Republic. If you are a consumer resident in another country, this does not deprive you of the mandatory consumer protections of your own country, and you may bring proceedings in its courts.

Please contact us first at trickspet@gmail.com - most problems are quicker to resolve directly. If we cannot settle it between us, you may refer the matter to the competent alternative dispute resolution body for consumer disputes in the Czech Republic.